Privacy Policy

Policy at a Glance

1. Information We Collect

fb877 collects only the data that is necessary to provide a safe, compliant, and enjoyable betting and gaming experience. We group the data we collect into two broad categories: information you give us directly, and information gathered automatically when you interact with our platform.

Information You Provide Directly

When you register an account or interact with our services, you may provide us with:

• Full name, date of birth, email address, and mobile number for account creation and age verification (players must be 21 or older)
• National ID (NID), passport, or other government-issued documents when completing Know Your Customer (KYC) verification
• Payment information such as your bKash, Nagad, Rocket, or Upay account details and transaction references for deposits and withdrawals
• Support messages, feedback, or complaints you submit through our contact channels

Information Collected Automatically

When you browse or use the fb877 platform, our systems automatically record certain technical information, including:

• IP address, device type, operating system, browser version, and screen resolution
• Session data including pages visited, time spent on each page, links clicked, and gameplay activity logs
• Cookies, local storage, and similar tracking technologies that help us remember your preferences and improve site performance

2. How We Use Your Information

fb877 uses the personal data we hold for specific, legitimate purposes directly related to delivering and improving our services. We do not sell your data to any third party for marketing purposes. The purposes for which we process your information include:

• Account creation, verification, and ongoing management of your fb877 profile, including age verification to confirm players are 21 or older
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks including Dutch-Bangla Bank, City Bank, and BRAC Bank
• Providing customer support, responding to queries, and resolving disputes or complaints within our support hours (9:00 AM – 11:00 PM BST)
• Personalising the gaming experience by recommending relevant game categories such as cricket betting, slots, and crash games based on your activity
• Conducting fraud prevention, anti-money laundering (AML) checks, and responsible gaming monitoring to protect both players and the platform
• Sending account-related notifications such as deposit confirmations, withdrawal status updates, and important policy changes via email or SMS

Where you have given consent, we may also send promotional communications about new games, bonuses, or seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time by contacting our support team at [email protected].

3. Sharing of Your Information

fb877 does not sell, rent, or trade your personal information to any external marketing organisations. However, in operating our platform, we do share limited data with trusted third parties where strictly necessary. All such parties are contractually obligated to protect your data and are only permitted to use it for the specific purposes we authorise.

Payment Processors

Transaction data is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and banking partners solely to process deposits and withdrawals. These providers handle your financial data under their own regulated security frameworks and privacy commitments.

Game Providers

Our platform integrates games from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive anonymised gameplay session data for game delivery and fairness auditing (RNG certification). No personally identifiable information is passed to game providers beyond what is required to authenticate your session.

Legal and Regulatory Disclosure

In the event of a legitimate legal obligation — such as a court order, regulatory investigation, or fraud prevention inquiry — fb877 may be required to disclose certain user data to the appropriate authorities. We will only comply with such requests to the minimum extent required by applicable law and will notify affected users where legally permissible.

4. Cookies and Tracking Technologies

fb877 uses cookies and similar browser-based storage technologies to operate the platform effectively and improve your experience. Cookies are small text files placed on your device that allow our systems to remember certain information between visits. The types of cookies we use include:

• Essential cookies — required for the platform to function. These enable login session management, security token validation, and shopping cart or betting slip persistence. Disabling these will prevent fb877 from working correctly.
• Analytics cookies — help us understand how visitors use the platform, which pages are most visited, and where navigation improvements can be made. Data from analytics cookies is aggregated and anonymised.
• Preference cookies — remember your platform settings such as your preferred language, display options, and game category selections so you do not need to reconfigure them on each visit.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will significantly impair your ability to use fb877. For further information on how to manage cookies, consult your browser's help documentation.

5. Data Security

fb877 employs industry-standard security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, meaning your login credentials, payment details, and session activity are always protected in transit.

Access to personally identifiable data within fb877 is restricted to authorised personnel on a need-to-know basis. Our team undergoes regular security awareness training and our systems are periodically tested for vulnerabilities. While no system can guarantee absolute security, we take every reasonable precaution to maintain the integrity of your data and minimise the risk of a breach. In the unlikely event of a data security incident affecting your account, we will notify you promptly and take appropriate remedial action.

6. Data Retention

fb877 retains your personal data for as long as your account remains active and for a minimum period of five years following account closure. This retention period is required to comply with applicable financial record-keeping obligations, resolve any outstanding disputes, and support fraud prevention and AML obligations. After the applicable retention period has elapsed, your data will be securely deleted or anonymised in a manner that makes re-identification impossible.

If you wish to request early deletion of your data, you may submit a request to [email protected]. Please note that we may be unable to fulfil deletion requests where retaining the data is required by law or is necessary to resolve an open dispute or prevent fraud.

7. Your Rights as a User

As a registered player on fb877, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access — you may request a copy of all personal data fb877 holds about you, including your registration details, transaction history, and gameplay records
• Right to rectification — if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay
• Right to erasure — also known as the right to be forgotten, you may request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations
• Right to restrict processing — you may ask us to pause processing of your data (for example, while you dispute its accuracy) rather than deleting it entirely
• Right to object — you have the right to object to processing of your personal data for direct marketing purposes. Once you object, we will cease processing your data for that purpose immediately

We will aim to respond to all data rights requests within 30 days. In complex cases this may be extended by a further 30 days, in which case we will inform you of the extension and the reasons for it. There is no charge for exercising any of the above rights under normal circumstances.

8. Third-Party Services and Links

fb877 integrates services from third-party game studios and payment providers to deliver a complete gaming and betting experience. While we carefully vet our partners, their own privacy practices are governed by their respective privacy policies. We encourage you to review the privacy policies of any third-party service that processes your information — particularly payment providers such as bKash and Nagad, whose privacy disclosures govern how they handle your financial account data independently of fb877.

fb877 does not embed links to external third-party websites within the platform. Any reference to external service names (such as payment providers) is for informational purposes only. We are not responsible for the privacy or security practices of any external organisation.

9. Changes to This Privacy Policy

fb877 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal obligations, or industry best practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of fb877 following the posting of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with a material change, you should discontinue your use of the platform and may request closure of your account by contacting [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb877 handles your personal data, please reach out to our support team. We are committed to addressing your privacy concerns promptly and professionally.

You can reach us by email — our team typically responds within one business day. Support is available seven days a week from 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6).

[email protected]

Available 7 days a week · 9:00 AM – 11:00 PM BST (UTC+6)